![]() "It could take some customers a while to return to Indigo. "But the challenge will be trust and perception issues," she said. "The stores are fully up and running and in the grand scheme of things that's the most important thing," said Lisa Hutcheson, managing partner at consulting firm J.C. Meanwhile, retail experts say the biggest risk to Indigo is the potential loss of customers.Īlthough losing some online sales connected to Valentine's Day and now potentially March break and Easter could make for a tough quarter, they say the loss of customer loyalty is a bigger long-term threat. "They are still probably figuring out exactly what happened." "This isn't over yet for Indigo," he said. It's unclear when Indigo's website will be fully restored or how much employee data will be leaked online.Įven a month after the hack, Indigo's investigation is likely still uncovering the full scope of the damage, Falzon said. "It was cheaper to insure against a major breach than to actually implement correct security and training. "In the past, some organizations have actually chosen insurance as their cybersecurity weapon of choice," he said. "Everyone is getting hit and sometimes the damage is far more comprehensive than anticipated," said Robert Falzon, head of engineering at Check Point Canada. Ltd., the Liquor Control Board of Ontario, or LCBO, and Toronto's Hospital for Sick Children, or SickKids, all recently fell victim to cyberattacks, underscoring just how pervasive cybersecurity issues are becoming. The company isn't alone in being targeted by online hackers. ![]() Indigo declined an interview request for this story. "Now we're seeing what plays out when you don't pay a ransom." "There's a calculation that comes down to dollars and cents and risk and reward," Finlay said. The retailer recently revealed that it decided not to pay the ransom as it could not be assured that a ransom payment "would not end up in the hands of terrorists or others on sanctions lists." The bookstore managed to quickly restore its payment systems and soon after launched a temporary browsable-only website. The hack plunged the company into turmoil as its e-commerce operations and in-store debit and credit card payment systems were halted. The bookstore chain said its network was hijacked via a ransomware software known as LockBit. The Toronto-based company's temporary website is still limited to selling "select books," as of Wednesday, and current and former employees are bracing for their personal information to be posted on the so-called dark web. 8, the ransomware attack began and Indigo's website and payment systems were booted offline. ![]() It is still recommended that consumers contact local stores to ensure a specific product is in stock and available for purchase. The company's website appears to be back, although a notice suggests that the online inventory is in the process of being updated. "It's a reflection of the complexity and seriousness and potentially devastating impacts of cybersecurity attacks on major businesses." "A month has passed but it's not back to normal for Indigo," said Charles Finlay, executive director of Rogers Cybersecure Catalyst at Toronto Metropolitan University. One month after a cyberattack hit Indigo Books & Music Inc., Canada's biggest bookstore chain is back online, although, still grappling with the fallout.
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